Terms & Conditions
Uncomplicated Times www.uncomplicatedtimes.com.au
This website at www.uncomplicatedtimes.com.au, and our associated social media pages (together, the Site), are operated by Uncomplicated Times Pty Ltd (ACN 700 835 945) (we, us, our). By accessing or using the Site you agree to these Terms of Use. If you do not agree, do not use the Site. We may update these Terms of Use from time to time; the version published on the Site applies from the time it is published, and your continued use after that time constitutes acceptance.
1. What the Site is
1.1. The Site showcases our watch sourcing services, provides market information and examples of watches we may be able to source, and allows you to make enquiries.
1.2. Supply by a dealer
1.2.1.We locate the watch through our network of retailers, boutiques and dealers and introduce you to the supplier. The purchase is a transaction between you and that supplier, on that supplier's terms, with payment made by you directly to them. We are not the seller of that watch.
1.3. Supply by us
1.3.1.In some cases we may supply a watch to you ourselves, as principal, from stock we own or have contracted to acquire. We hold a second-hand dealer licence in Queensland, Australia.
1.4. We will confirm in writing which of 1.2 and 1.3 applies before you are asked to pay for any watch. A supply by us under paragraph 1.3 is made only under our separate Watch Sale Terms, which you must accept in writing before payment.
1.5. Where we supply a watch to you under clause 1.3, we act as the seller of that watch and not as your sourcing agent, and any Watch Sourcing Agreement between us does not apply to that transaction unless we agree otherwise in writing. We will tell you before you commit that we own the watch and that our remuneration on that transaction is the difference between the price you pay and our cost of acquiring it.
2. Site content is indicative only
2.1. Watches, prices, availability and timeframes shown or referred to on the Site are indicative only, may relate to items already sold, and are subject to market movement and dealer allocation. Prices for any watch are set by the relevant dealer, not by us, and are only confirmed by the dealer at the time of your transaction with the dealer. Where we supply a watch as principal, the price is set by us and is confirmed in our Watch Sale Terms.
2.2. Content on the Site (including commentary on models, market values or collectability) is general information only. It is not valuation advice, investment advice or financial product advice, and you should not rely on it as such. Watches are not investment products and their values can fall as well as rise.
2.3. While we take care in preparing Site content, we do not warrant that it is complete, current or error-free, and we may correct errors and change content at any time without notice.
3. Our fees and dealer remuneration
3.1. Our sourcing fees are fixed fees based on the purchase price of the watch sourced, as set out in our Watch Sourcing Agreement and published fee guide (if any). Our fee is invoiced by us separately and is not included in the dealer's invoice for the watch. Where we supply a watch as principal, we do not charge a separate sourcing fee for that watch unless we tell you otherwise in writing before you commit.
3.2. In addition to our sourcing fee, we may receive fees, commissions or other benefits from dealers or brands in connection with introductions we make or purchases our clients complete. Full disclosure of this is set out in our Watch Sourcing Agreement, which you will be asked to acknowledge before we commence sourcing for you.
4. Brands and trade marks
4.1. We are independent of every watch brand and manufacturer. We are not an authorised dealer, agent, partner or affiliate of any brand, and no brand sponsors or endorses the Site, our services or any watch we supply, unless we expressly state otherwise. Where we supply a pre-owned watch as principal, we do so as a licensed second-hand dealer on our own account and not on behalf of, or with the authority of, any brand.
4.2. All third-party trade marks, logos and brand names appearing on the Site are the property of their respective owners. Nothing on the Site grants you, or asserts that we hold, any licence to use them.
4.3. Where a watch is supplied by a dealer, it is supplied with such documentation and warranty (if any) as that dealer provides.
4.4. Where we supply a watch as principal, the consumer guarantees under the Australian Consumer Law apply to that supply. What we warrant as to authenticity, condition, servicing history and accompanying documentation is set out in our Watch Sale Terms.
4.5. In either case, manufacturer warranties are as stated by the manufacturer and the relevant authorised dealer. A pre-owned watch may have no subsisting manufacturer warranty.
5. Enquiries and your information
5.1. When you make an enquiry, you must provide information that is accurate and about yourself (or a person who has authorised you). We handle personal information in accordance with our Privacy Policy and, where you proceed to an engagement, we will require identity verification information to comply with anti-money laundering and counter-terrorism financing laws before sourcing commences.
6. Intellectual property in the Site
6.1. We own or licence all intellectual property in the Site and its content, including text, photographs, videos, graphics, layout and branding. You may view and print Site content for your personal, non-commercial use. You must not otherwise reproduce, scrape, frame, communicate or commercially exploit Site content without our prior written consent.
7. Acceptable use
7.1. You must not, in connection with the Site:
7.1.1. use it for any unlawful, fraudulent or misleading purpose, including misrepresenting your identity or authority;
7.1.2. interfere with its operation or security, introduce malicious code, or attempt to gain unauthorised access to any system or data;
7.1.3. use any automated means (including scraping, crawling or data mining) to extract content or data, including watch or pricing information; or
7.1.4. use the Site or any information obtained from it to solicit our dealers or clients, or to circumvent our services.
7.2. We may suspend or terminate your access to the Site at any time for breach of these Terms of Use or where reasonably required to protect the Site, our business, our dealers or other users.
8. Third-party links and content
8.1. The Site may contain links to third-party websites (including dealer, brand, authentication or logistics providers). Those sites are not under our control, we are not responsible for their content or practices, and a link is not an endorsement. Your dealings with any third party are on that party's terms.
9. Liability
9.1. Nothing in these Terms of Use excludes, restricts or modifies any guarantee, right or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
9.2. Subject to clause 9.1, and to the extent permitted by law: the Site is provided “as is”; we do not warrant uninterrupted or error-free access; and we are not liable for loss arising from your use of, or reliance on, the Site or its content, or from any transaction between you and a dealer. Where our liability cannot be excluded but can be limited, it is limited, at our election, to resupplying the relevant services or paying the cost of resupply.
9.3. Where our liability in respect of goods cannot be excluded but can be limited, it is limited, at our election, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of any of those things. Where our liability in respect of services cannot be excluded but can be limited, it is limited, at our election, to resupplying the services or paying the cost of resupply
10. If you offer a watch to us
10.1. If you offer a watch to us for sale, trade-in or consignment, we are required by Queensland second-hand dealing laws to record your identity and the details of the watch in our transactions register, to make that register available to police on request, and to hold certain items for a minimum period before we may resell them. We may decline any offer. See our Privacy Policy for how we handle that information.
11. General
11.1. If any part of these Terms of Use is unenforceable, it is severed and the remainder continues in force. These Terms of Use are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Queensland.
11.2. Contact: Uncomplicated Times Pty Ltd, enquiries@uncomplicatedtimes.com.au
Last updated: 10/09/2026